This Credit Guide provides important information about us, the services we provide and the activities of the Credit Representative operating under our licence. It also contains:
* Information about fees and charges that may be payable by you to us; and
* Commissions that we may receive when we are acting as a Credit Representative; and
* Commissions that we may pay to third parties, and
* Information about what you should do if you have a complaint or dispute regarding our services and activities.
Australian Credit Licence Name: Mortgage Specialists Pty Ltd
Australian Credit Licence Number: 387025
Business Name: Specialist Finance Group
Address: 325 Churchill Ave, Subiaco WA 6008, Australia
Phone Number: 08 9286 6888
Email: compliance@spfgroup.com.au
We are committed to assisting you find the right finance option based on the information provided by you.
Once we have established your goals, we will investigate and assess a range of options from our extensive lender panel. Our primary aim is to provide you with finance which meets your requirements, objectives and is in your best interests.
We are authorised to arrange loans under the National Consumer Credit Protection Act 2009 (National Credit Act). The National Credit Act regulates the activity of lending, leasing and finance broking. We provide credit assistance when we:
* Suggest or assist you in applying for a particular loan with a particular lender; or
* Suggest or assist you in applying for an increase to an existing loan with a particular lender; or
* Suggest that you remain in an existing credit contract.
It is our obligation before we provide any credit assistance, we assess whether the particular loan or lease is suitable to you and in your best interests. To do this we will need to:
* Make reasonable inquiries about your requirements and objectives; and
* Make reasonable inquiries about your financial situation; and
* Take reasonable steps to verify that financial situation.
Credit assistance cannot be provided if you cannot meet the proposed repayments without substantial hardship or the loan or lease does not meet your requirements and objectives.
For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved.
In order for us to meet our obligations in providing credit assistance activities, it is important that we have all available, accurate, current and relevant information. If you are unable to provide all the information required to assess your personal and financial circumstances, we may not be in a position to make a recommendation to you. Additionally, if you supply us with incomplete or incorrect information that we rely
on in making an assessment, we will be unable to make an appropriate assessment, and you may be in breach of your legal obligations to the lender.
If we provide you with credit assistance, you may request a copy of our Preliminary Credit Assessment any time up to 7 years and we must provide you with a copy of the assessment.
When providing credit assistance, we are obliged to act in your best interests. This means that any products we recommend to you must be in your best interests, and the reasons for these recommendations will be documented, explained and provided to you. To ensure your best interests have been met, we will assess what product/s and what credit assistance will be in your best interests.
This recommendation will include information about why this is in your best interests and how it is aligned to your needs and objectives.
In the case of actual, potential, or perceived conflicts of interest, we will disclose these to you and prioritise your interests ahead of our own in all circumstances. This includes giving priority to your interests in situations where we know, or ought to reasonably know there is a conflict between the interests of you and the interest of ourselves or a third party.
If a fee is payable by you, this will be disclosed in a Credit Quote. The Credit Quote will outline any fees payable for providing credit assistance and the time that they are payable. If you do not receive a Credit Quote, this will indicate that no fees are payable.
When the loan application is submitted to the lender of your choice, you may need to pay the lender’s application fee, valuation fees, or other fees that are associated with the loan application process, even if the loan is ultimately unsuccessful. You should ensure you review the disclosure documents and your loan contract or lease for further details of any such fees.
We may pay fees to call centre companies, real estate agents, accountants, or lawyers and others for referring you to us. These referral fees are generally small amounts in accordance with usual business practice.
These are not fees payable by you. On request you can obtain a reasonable estimate of the amount of the fee and how it is worked out.
From time to time, we may also remunerate other parties through payments, rewards or benefits.
If your Broker is a Credit Representative of the Licensee, they may also remunerate third parties in a similar
manner.
We may receive fees, commissions, or financial rewards from lenders in connection with any finance we arrange for you. These fees are not payable by you.
On request, we can provide you with a reasonable estimate of these commissions and explain how they are calculated prior to submitting your loan.
Commissions are paid based on a percentage of the loan balance that is drawn down. This percentage is generally calculated net of any amounts you hold in an offset account. The way commissions are calculated and paid to us by lenders may vary. The percentage or value of commission will not influence our decision in the product selection process, as we must, by law, ensure that the loan we recommend is not only suitable for your situation and objectives, but also in your best interest.
If your Broker is a Credit Representative of the Licensee, they may receive a whole or part of the commissions received by the Licensee referred to above. This may be paid to us, directly or indirectly, from the Licensee.
From time to time, our lender and other business partners may provide hospitality or other gifts to our Credit Representatives. Details of any such benefits between the values of $100 and a maximum of $300 may be obtained in writing on request.
As your Broker, we are able to offer choice across a number of products and have the opportunity to be
accredited to arrange loans with the following lenders:
AAA Money Australia
Commonwealth Bank
MyState
AMP Bank
Firefighters Mutual Bank
NAB
ANZ
Firstmac
ORDE Financial
Australian Military Bank
Great Southern Bank
P&N Bank
Auswide Bank
Health Professionals Bank
Paramount Mortgage Services
Bank Australia
Heartland Reverse Mortgages
Pepper Money
Bank of Melbourne
Heritage Bank
Qudos Bank
Bank of Queensland
Household Capital
RACQ Bank
Bank of Sydney
IMB Bank
Resimac
BankSA
ING
St.George Bank
BankVic
Keystart
Suncorp Bank
Bankwest
La Trobe Financial
Teachers Mutual Bank
Bendigo Bank
Liberty Financial
Thinktank
Better Choice Home Loans
MA Money
ubank
Better Mortgage Management
Macquarie Bank
UniBank
Beyond Bank Australia
ME Bank
Victorian Mortgage Group
Bluebay Home Loans
Mortgage Ezy
Westpac
Bluestone Home Loans
MOVE Bank
WLTH
The lenders listed above are part of our aggregator’s, Mortgage Specialists Pty Ltd (Specialist Finance Group), lender panel through which we submit loan applications. In order to submit loan applications to these lenders, we are required to be accredited with that lender. We may not be accredited with every lender listed above. If we are not accredited with a lender in the panel above, we can refer you to another Specialist Finance Group Broker who is accredited with that lender.
This section provides details of the 6 most commonly used lenders by the Licensee over the last financial year:
* NAB, St George, Macquarie, Bankwest, ANZ, Westpac.
This section provides details of the 6 most commonly used lenders by your Broker over the last financial year:
* NAB, St George, ANZ, CommBank, Bankwest, Macquarie
* The information above is generated based on a full financial year, so in some circumstances a full year’s data may not be available.
Your Broker may have access to tiered service arrangements which can include faster application processing, better information and provision of greater levels of assistance in obtaining loan approval. Your Broker will advise you any of any service arrangements that are in place with a particular lender which may have been proposed at the time a recommendation is made.
We may receive referrals from various sources, such as financial planners, accountants, real estate agents, and other parties. If you were introduced or referred to us, we may pay the referrer a commission, fee, or other form of remuneration. Information about any commissions or fees paid to the referrer will be included in the Credit Proposal Disclosure we provide to you.
If you are struggling with meeting your repayments, lenders have hardship teams ready to help clients in tough times. You should call your lender to discuss your options with regards to hardship variations.
We don’t provide legal, financial or taxation advice unless specified in a separate contract. It is important you understand your legal obligations under the credit contract, and the financial consequences.
As a duty of care, we recommend that you seek professional advice in regards to insurance products such as life cover, total and permanent disability (TPD) insurance, trauma insurance and income protection insurance. It is the responsibility of the applicant/s to maintain loan repayments and we strongly recommend that you seek insurance advice with regards to risk management and financial planning.
We will inform you of any potential conflict of interest or relationship that could reasonably be expected to influence our recommendation.
If you have any questions about this Credit Guide or anything else about our services, just ask at any time. We’re here to assist.
Glass seeks to become the most trusted finance company in Australia, setting a new standard in transparency and customer service that others are forced follow. If we happen to become the biggest non-bank lender along the way, that’s great – but our focus will always be on our customers first and foremost.
GLASS FINANCIAL GROUP P/L ABN 27 614 341 525 ACN 614 341 525 is authorised under Mortgage Specialists Pty Ltd ACN 612 422 178 Australian Credit Licence 387025.
