by Ben Flood | Sep 4, 2018 | Articles, News
With the start of banks repricing new business and their back books to manage their cost of funds, it is important to understand the cause and what you can do to minimize your risk. Whether we like it or not, banks need to make profits to ensure they can be a...
by Ben Flood | May 10, 2018 | Articles, News
Where are all these market changes heading? What does it mean for the broker, but also what impact does it have on clients? The regulators and senior executives on inflated pay packets don’t need to worry about qualifying for a loan, but what about the people that do?...
by Ben Flood | Mar 29, 2018 | Articles, News
After yet another day of reading uninformed articles from journalists and columnists, it makes me wonder about who actually reads what they are submitting to the market and where they get their information from. It clearly reads as if they have just made...
by Ben Flood | Mar 7, 2018 | Articles, News
Are service standards something that we develop from an early age and make judgements on what is acceptable and not? After experiencing two very different situations in the one day, it got me thinking about when service standards start to become part of our behaviour....
by Ben Flood | Feb 13, 2018 | Articles, News
Do clients always need an offset account? Will it always add value or is there an alternative? Over the years I have had a lot of clients tell me they need an offset account. Typically this was because one of their peers had given them the barbeque advice so it meant...
